Upgrade

Tip: XenMobile Migration Service

If you’re using XenMobile Server on premises, our free XenMobile Migration Service can get you started with Endpoint Management. Migration from XenMobile Server to Citrix Endpoint Management doesn’t require you to re-enroll devices.

For more information, contact your local Citrix salesperson, Systems Engineer, or Citrix Partner. These blogs discuss the XenMobile Migration Service:

New XenMobile Migration Service

Making the Case for XenMobile in the Cloud

Before you upgrade to XenMobile 10.15

1. Update your Citrix License Server to 11.17 or later before updating to the latest version of XenMobile Server 10.15.

   The latest version of XenMobile requires Citrix License Server 11.17 (minimum version).

   The Customer Success Services date (previously, Subscription Advantage date) in XenMobile 10.15 is November 15, 2022. The Customer Success Services date on your Citrix license must be later than this date. You can view the date next to the license in the License Server. If you connect the latest version of XenMobile to an older License Server environment, the connectivity check fails and you can’t configure the License Server.

   To renew the date on your license, download the latest license file from the Citrix Portal and upload the file to the Licensing Server. For more information, seeCustomer Success Services.

2. For a clustered environment: iOS policy and app deployments to devices running iOS 11 and later have the following requirement. If Citrix Gateway is configured for SSL persistence, you must open port 80 on all XenMobile Server nodes.

3. If the virtual machine running the XenMobile Server to be upgraded has less than 8 GB of RAM, we recommend that you increase the RAM to at least 8 GB.

4. 建议:在你安装一个XenMobile乌利希期刊指南ate, use the functionality in your VM to take a snapshot of your system. Also, back up your system configuration database. If you experience issues during an upgrade, complete backups enable you to recover.

To upgrade

You can directly upgrade to XenMobile 10.15 from XenMobile 10.14.x, or 10.13.x. To perform the upgrade, download the latest binary available: Go to//m.giftsix.com/downloads. Navigate toCitrix Endpoint Management (XenMobile) > XenMobile Server > Product Software > XenMobile Server 10. On the tile for the XenMobile Server software for your hypervisor, clickDownload File. To upload the upgrade, use theRelease Managementpage in the XenMobile console.

To upgrade using the Release Management page

Use theRelease Managementpage to upgrade to the latest version of XenMobile Server.

Prerequisites:

• Review theSystem Requirements.

If you have a clustered deployment, see the instructions at the end of this article.

1. Download the latest binary available: Go to//m.giftsix.com/downloads. Navigate toCitrix Endpoint Management (and Citrix XenMobile Server) > XenMobile Server (on-premises) > Product Software > XenMobile Server 10. On the tile for the XenMobile Server software for your hypervisor, clickDownload File.

2. In the XenMobile console, click the gear icon in the upper-right corner of the console. TheSettings页面出现。

3. ClickRelease Management. TheRelease Management页面出现。

   

4. UnderUpdates, clickUpdate. TheUpdatedialog box appears.

   

5. Select the XenMobile upgrade file you downloaded from Citrix.com by clickingBrowseand navigating to the file location.

6. ClickUpdateand then if prompted, restart XenMobile.

   If for some reason the update cannot be completed successfully, an error message appears to indicate the problem. The system is reverted to its state previous to the update attempt.

你升级后

After an upgrade, XenMobile requires a restart. Use the XenMobile CLI to restart XenMobile Server. It’s important that you clear your browser cache after the system restarts.

If functionality involving outgoing connections stop working, and you haven’t changed your connections configuration, check the XenMobile Server log for errors such as the following: “Unable to connect to the VPP Server: Host name ‘192.0.2.0’ does not match the certificate subject provided by the peer”

The certificate validation error indicates that you need to disable host name verification on XenMobile Server. By default, host name verification is enabled on outgoing connections except for the Microsoft PKI server. If host name verification breaks your deployment, change the server propertydisable.hostname.verificationtotrue. The default value of this property isfalse.

Citrix publishes new versions or important updates of XenMobile to Citrix.com. At the same time, a notice is sent to the contact on record for each customer.

升级集群XenMobile部署

Important:

Before you install a XenMobile update, use the functionality in your virtual machine (VM) to take a snapshot of your system. Also, back up your system configuration database. If you experience issues during an upgrade, complete backups enable you to recover.

If your system is configured in cluster mode, follow these steps to update each node from a XenMobile 10 release:

1. Upload the .bin file on all nodes fromSettings > Release Management.

2. Shut down all the nodes from theSystem Menuin the CLI.

3. Bring up one node, from theSystem Menuin the CLI, and check that the service is running.

4. Bring up other nodes one after the other.

   If XenMobile can’t complete the update successfully, an error message appears to indicate the problem. XenMobile then reverts the system to its state previous to the update attempt.

Upgrade from XenMobile MDM Edition to Enterprise Edition

You can upgrade the XenMobile MDM Edition to the XenMobile Enterprise Edition for iOS and Android devices.

Prerequisites

• The correct Enterprise license.
• Citrix Gateway is configured.

To upgrade

1. Go toSettings > Licensingand verify that the correct Enterprise Edition license type is uploaded.
2. Go toSettings > Server Propertiesand change theServer Modeproperty fromMDMtoENT.
3. Go toSettings > Citrix Gatewayand configure the Citrix Gateway details. Set the authentication mode to the same as the MDM Edition, that is, domain (Active Directory) authentication. XenMobile doesn’t support changing the authentication mode after user enrollment.
4. Optional: Go toSettings > Client Propertiesand enable Citrix PIN authentication.

After you complete those steps, users must perform the following steps to switch a device into Enterprise mode.

iOSusers

1. Close Secure Hub: Tap the device home button twice (quickly) and slide up the Secure Hub app.
2. Open Secure Hub.

Android users

1. Open Secure Hub.
2. Go toPreferences > Device Information.
3. ClickRefresh Policy.

If you enabled Citrix PIN authentication, Secure Hub prompts users to create a PIN. After a user creates a PIN, XenMobile configures the device in Enterprise mode. In the XenMobile console, theManage > Devicespage then shows both MDM and MAM as active for the device.