How to Get Help and Support
If you’re experiencing an issue that requires technical help, click theHelpicon on the top-right of the screen in the ITM Portal. Then selectCustomer Support. This will take you to theCustomer Supportpage on the ITM portal with information on how toOpen a Support CaseCitrix的支持。
How to Open a Support Case with Citrix Support
Citrix Support Organization ID
The Citrix Support Organization ID is the ID that you will use when you open a support case withCitrix Support. Contact your Citrix ITM CSM to get an Org ID if you don’t have one already.
NoteWhen contacting Citrix Support, reference the product asIntelligent Traffic Management (ITM).
Open a Support Case
Go to the Citrix websitem.giftsix.com.
On the homepage selectSupport & Services.
On theSupport and Servicespage, selectContact Support.
On theContact Supportpage, selectOpen or view case.
Log in to your account with your Citrix user name and password. If you don’t have a Citrix account ask your ITM Account Manager to help you create one.
On theOpen Support Casespage, selectOpen a Case.
Select the type of issue you are currently experiencing.
From the drop down list,Select the product having an issue.
Specify theProduct Version.
NoteTo ensure a quick resolution, please provide sufficient details of the request in theDescriptionfield, such as license code, product, error message, order number, etc.
Once all fields are complete and the ticket has been submitted, you will receive an email confirmation.
You can check the status of your ticket by logging in to your Citrix account.
Merge your Cedexis account with your Citrix Cloud account
This process will help you link your Cedexis/Citrix ITM legacy portal account to the Citrix Cloud account used for Citrix billing and management.
To merge the two accounts do the following:
Create a Citrix Cloudaccount with a user email that is also in your ITM portal account.
On the Citrix Cloud dashboard, add ITM to your Citrix Cloud account by clickingRequest Trialon theIntelligent Traffic Managementtile.
As long as the user email exists in your ITM portal account already, both accounts will be automatically linked.
NoteThis process supports the transition to Citrix and does not have any impact on your current functionality or data contained in your ITM account.
After the initial Citrix Cloud login to ITM, you can continue to login to the ITM portal via the legacy login.
If this process does not link your ITM accounts as expected, contact your customer support manager for assistance.
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DIESER DIENST KANN ÜBERSETZUNGEN ENTHALTEN, DIE VON GOOGLE BEREITGESTELLT WERDEN. GOOGLE LEHNT JEDE AUSDRÜCKLICHE ODER STILLSCHWEIGENDE GEWÄHRLEISTUNG IN BEZUG AUF DIE ÜBERSETZUNGEN AB, EINSCHLIESSLICH JEGLICHER GEWÄHRLEISTUNG DER GENAUIGKEIT, ZUVERLÄSSIGKEIT UND JEGLICHER STILLSCHWEIGENDEN GEWÄHRLEISTUNG DER MARKTGÄNGIGKEIT, DER EIGNUNG FÜR EINEN BESTIMMTEN ZWECK UND DER NICHTVERLETZUNG VON RECHTEN DRITTER.
CE SERVICE PEUT CONTENIR DES TRADUCTIONS FOURNIES PAR GOOGLE. GOOGLE EXCLUT TOUTE GARANTIE RELATIVE AUX TRADUCTIONS, EXPRESSE OU IMPLICITE, Y COMPRIS TOUTE GARANTIE D'EXACTITUDE, DE FIABILITÉ ET TOUTE GARANTIE IMPLICITE DE QUALITÉ MARCHANDE, D'ADÉQUATION À UN USAGE PARTICULIER ET D'ABSENCE DE CONTREFAÇON.
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ESTE SERVIÇO PODE CONTER TRADUÇÕES FORNECIDAS PELO GOOGLE. O GOOGLE SE EXIME DE TODAS AS GARANTIAS RELACIONADAS COM AS TRADUÇÕES, EXPRESSAS OU IMPLÍCITAS, INCLUINDO QUALQUER GARANTIA DE PRECISÃO, CONFIABILIDADE E QUALQUER GARANTIA IMPLÍCITA DE COMERCIALIZAÇÃO, ADEQUAÇÃO A UM PROPÓSITO ESPECÍFICO E NÃO INFRAÇÃO.
