Remote support device policy
Note:
For on-premises XenMobile Server deployments: Remote support enables your help desk representatives to take remote control of managed Android mobile devices. Screen cast is supported on Samsung KNOX devices only.
Remote support isn’t supported for clustered on-premises XenMobile Server deployments.
For more information, seeSupport options and Remote Support.
You create a remote support policy in XenMobile to give you remote access to supported Windows and Android devices. You can configure two types of support:
- Basic, which lets you view diagnostic information about the device, such as system information, processes that are running, task manager (memory and CPU usage), installed software folder contents, and so on.
- Premium, which lets you remotely control the device screen, including:
- control colors (in either the main window, or in a separate, floating window)
- establish a Voice-over-IP session (VoIP) between the help desk and the user
- configure settings
- establish a chat session between the help desk and the user.
To implement this policy, you must do the following:
- Install the XenMobile Remote Support app in your environment.
- Configure a remote support app tunnel. For details, see美联社p tunneling device policies.
- Configure a Samsung KNOX remote support device policy as described in this topic.
- Deploy both the app tunnel remote support policy and the Samsung KNOX remote support policy to user devices.
To add or configure this policy, go toConfigure > Device Policies. For more information, seeDevice policies.
Android settings
- Remote support:SelectBasic remote supportor高端远程支持. The default isBasic remote support.
Remote support device policy
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