Anonymize data in support bundles

July 3, 2018

Contributed by:

K C

When you create support bundles in XenMobile, sensitive user, server, and network data is made anonymous by default. You can change this behavior on the Anonymization and De-anonymization page. You can also download a mapping file that XenMobile saves when anonymizing data. Citrix support may request this file to de-anonymize the data and locate a problem with a specific user or device.

In the XenMobile console, click the wrench icon in the right upper-hand corner. TheSupportpage appears.
On theSupportpage, underAdvanced, clickAnonymization and De-anonymization. TheAnonymization and De-anonymizationpage appears.
InSupport bundle anonymization, select whether data is anonymized. The default isON.
Next toDe-anonymization, clickDownload de-anonymization fileto download the mapping file to send to Citrix support when they need specific device or user information to diagnose an issue.

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Anonymize data in support bundles

July 3, 2018

Contributed by:

K C

July 3, 2018

Contributed by:

K C

Anonymize data in support bundles

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