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Anonymize data in support bundles
When you create support bundles in XenMobile, sensitive user, server, and network data is made anonymous by default. You can change this behavior on the Anonymization and De-anonymization page. You can also download a mapping file that XenMobile saves when anonymizing data. Citrix support may request this file to de-anonymize the data and locate a problem with a specific user or device.
In the XenMobile console, click the wrench icon in the right upper-hand corner. TheSupportpage appears.
On theSupportpage, underAdvanced, clickAnonymization and De-anonymization. TheAnonymization and De-anonymizationpage appears.
InSupport bundle anonymization, select whether data is anonymized. The default isON.
Next toDe-anonymization, clickDownload de-anonymization fileto download the mapping file to send to Citrix support when they need specific device or user information to diagnose an issue.
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