Troubleshoot App Dashboard

After you add an application in the App Dashboard, the dashboard immediately displays the app basic configuration details. The application analytics details such as app score, key metrics, and issues start to populate within a few minutes (approximately 10 to 15 minutes). For more information, seeApplications.

You must ensure that there is no issue with metrics data flow (AppFlow collector or Analytics profile) from the Citrix ADC instance. You can get more information on AppFlow collector and analytics profile in this document.

This document describes the troubleshooting steps that you need to perform when:

• You click an application, the analytics for the selected application do not display the required data even after the mentioned duration (10–15 minutes).

• The CS or LB application is always indicating Gray color (Not Applicablestatus) in App Dashboard.

Note

The troubleshooting procedures mentioned in this document are only applicable toContent SwitchingandLoad Balancingvirtual servers.

Troubleshooting scenario

Application is licensed

You must ensure if the application is licensed.

• Citrix Application Delivery and Management- Navigate toSettings > Licensing & Analytics Configand verify if the application is licensed underVirtual Server License Summary. If the application is not licensed, seeManage licensing and enable analytics on virtual serversto license the virtual server.

Metrics collector is enabled

You must ensure ifMetrics Collectoris enabled in the Citrix ADC instance.

For Citrix ADC version 13.0 or later, Metrics Collector is enabled by default, after the ADC instance is successfully added in Citrix Application Delivery and Management. To ensure if metrics collector is enabled:

1. Navigate toInfrastructure > Instances. Under Instances, select the type of instance (for example, Citrix ADC VPX).

2. Select the Citrix ADC instance.

   1. From theSelect Actionlist, selectMetrics Collector.

      

3. On theConfigure Metrics Collector settingspage, ensure ifEnableoption is selected. If not, select theEnableoption and clickOK.

   

After you enable metrics collector and if you are still not able to view the data, validate:

• TheAppFlow collectorin Citrix ADC instance version 13.0earlier than 47.x build.

• Theanalytics profilein Citrix ADC instance build47.x or later.

Citrix ADC instance earlier builds

In Citrix ADC:

1. Run the following command to ensure if the collector isUPand running at Port 5563:

   sh appflow collector af_collector_rest_

   

2. If no collector is available, do an instance manual polling in Citrix Application Delivery and Management.

   1. Navigate toInfrastructure > Network Function > Poll Now

   2. Select the instance and clickStart Polling.

      

      If polling fails, remove the ADC instance from Citrix Application Delivery and Management and then add the ADC instance again. When you add the ADC instance, the collector gets added on ADC.

If the collector indicatesDownstatus:

1. Ensure if SNIP is configured.

   

   If SNIP is not configured, you must configure SNIP. For more information, seeConfiguring SNIP.

2. Ensure that if ADC instance is reachable to Citrix Application Delivery and Management.

   You can validate by doing a ping test. Runping -S

   

Citrix ADC instance later builds

在Citrix应用程序交付和管理,存在ure that the metrics collector service is available:

1. Navigate toInfrastructure > Network Function > Load Balancing > Services.

2. On the search bar, filter byInstance: (IP address)andName: Citrix Application Delivery and Management.

3. Ensure ifadm_metric_collector_svc_is available. The IP address can be either the Citrix Application Delivery and Management management IP or the agent IP.

   Ensure that this service is inUPstatus and running at Port 5563.

   

If you still cannot view the data, ensure that the collector service is bound to time series analytics profile in Citrix ADC.

1. Log on to Citrix ADC

2. Run the following command:

   sh analytics profile ns_analytics_time_series_profile

   

If the collector indicatesDownstatus:

1. Ensure if SNIP is configured.

   

   If SNIP is not configured, you must configure SNIP. For more information, seeConfiguring SNIP.

2. Ensure that if ADC instance is reachable to Citrix Application Delivery and Management.

   You can validate by doing a ping test. Runping -S

   

3. Ensure that the traffic connectivity through telnet is able to connect the service.

   

   If telnet is able to connect the service, then a firewall exists and is blocking the metric data flow. You must resolve the firewall block issue.

If no collector service is bound to time series analytics profile in Citrix ADC, the Collector is displayed as blank.

You must do an instance manual polling in Citrix Application Delivery and Management.

1. Navigate toInfrastructure > Network Function > Poll Now

2. Select the instance and clickStart Polling.

   

   If polling fails, add the collector service directly at Citrix ADC instance using the following commands:

   add service adm_metric_collector_svc_ HTTP 5563

   unset analyticsprofile ns_analytics_time_series_profile -collectors

   set analytics profile ns_analytics_time_series_profile -collectors adm_metric_collector_svc_ -metrics enabled -events enabled

   The analytics time series profile is updated.

   

If the issue still persists even after performing all the mentioned troubleshooting steps, contactCitrix Support.