Information
CitrixVirtual Apps and Desktops, formerly XenDesktop, fits the enterprise need to bring both VDI and apps into a user-centric experience.
CitrixVirtual Apps, formerly XenApp, fits the enterprise need to bring legacy apps into a cloud management environment.
Microsoft releases software updates for Windows 10 twice a year through the Semi-Annual Channel. On 17th October 2017, Microsoft released its latest Semi-Annual Channel (Targeted) release for Windows 10 called Fall Creators Update (v1709). As of January 2018, Microsoft has madeFall Creators Update (v1709)available for broad deployment. Information on Windows 10 releases support can be found onCTX224843“Windows 10 Compatibility with Citrix XenDesktop”.
This article is intended to capture known issues with Windows 10 v1709 that have been identified so far through Citrix internal testing and customer reports.
- CitrixVirtual Delivery Agent (VDA) for Windows Desktop OS
- CitrixReceiver for Windows
- CitrixProvisioning Services
This is a live article and is updated as and when new information becomes available.
CitrixProvisioning Services supports Windows 10 v1709 with known issues for both 7.15 & 7.16.
Known Issues
The following are the known issues:
Issue 1
Issue Description
CitrixVDA for Windows Desktop OS fails to install on Windows 10 v1709 (x64) with error message “Installation of the Citrix Diagnostic Facility failed with error code 1603”
[TPV-605]
问题原因
Changes made with Windows 10 v1709 (x64) are preventing the Citrix CDF driver from installing.
Solution
This issue is fixed with the Windows 10 update (KB4051963) released by Microsoft on 30th November 2017. Before attempting to install the Citrix VDA on Windows 10 v1709, users are advised to apply KB4051963 or its replacement.
The OS Build number should be 16299.98 or higher if the above update is installed. To check OS Build number, run ‘winver’ from command prompt.
This issue is not seen with x86 platform.
Issue 2
Issue Description
When a Windows 10 v1511/1607/1703 system with Citrix VDA for Windows Desktop OS is upgraded to Windows 10 v1709, Windows will roll back to previous state of Windows 10.
[TPV-532]
问题原因
While upgrading to Windows 10 v1709, one of the Citrix driver files “CtxMcsWbc” is preventing write operations that causes the update to roll back.
Solution
这个问题是固定的窗户10更新released by Microsoft on 14th November 2017. Before attempting to upgrade to Windows 10 v1709, users are advised to update their respective Windows 10 as below:
- If Windows 10 version is v1511, installKB4048952OR its replacement.
- If Windows 10 version is v1607, installKB4048953OR its replacement.
- If Windows 10 version is v1703, installKB4048954OR its replacement.
Issue 3
Issue Description
When user tries to launch a published desktop in full screen mode using Smart card authentication through a NetScaler environment, the PIN prompt is not visible and just the progress indicator is seen. The connection times out and the launching desktop process closes.
[LC8579]
问题原因
Full screen sessions hide the PIN prompt window. The Windows Security and UAC prompt are updated from Winform to XAML. This causes the PIN prompt window to lose focus and stay in the background.
Solution
This is a known issue with Citrix Receiver (https://docs.citrix.com/en-us/receiver/windows/current-release/about/known-issues.html).
- Users on Current Release of Citrix Receiver are advised to upgrade toCitrixReceiver 4.12or its replacement that contains the fix.
- Users on the LTSR version(version 4.9) of Receiver are advised to upgrade toCitrixReceiver 4.9.3000or its replacement that contains the fix.
Issue 4
Issue Description
The mouse cursor could appear smaller within a session when using display with high DPI/Resolution with Windows 10 v1709
[HDX-9959]
问题原因
Monochrome custom cursors created via CreateCursor() in a non-DPI aware application do not scale correctly with Windows 10 v1703 and later versions. Custom cursors created via CreateInconIndirect() in a non-DPI aware application do not scale correctly in all versions of Windows 10.
Solution
- Users on Current Release of Citrix Receiver (version 4.8) are advised to upgrade toCitrixReceiver 4.11or its replacement that avoids the cursor scaling issue.
- Users on the LTSR version(version 4.9) of Receiver are advised to upgrade toCitrixReceiver 4.9.3000or its replacement that avoids the cursor scaling issue.
Issue 5
Issue Description
Mouse cursor is distorted or may disappear at times when published application or VDA is launched in full screen on multi monitor setup with high DPI/Resolution.
[RFWIN-7040]
问题原因
Monochrome custom cursors created via CreateCursor() can be distorted on multi monitor setups with mixed DPI in Windows 10.
Solution
- Users on Current Release of Citrix Receiver (version 4.8) are advised to upgrade toCitrixReceiver 4.11or its replacement that avoids the cursor scaling issue.
- Users on the LTSR version(version 4.9) of Receiver are advised to upgrade toCitrixReceiver 4.9.3000or its replacement that avoids the cursor scaling issue.
Issue 6
Issue Description
CitrixDesktop Lock feature of Citrix Receiver fails to work when Windows 10 is upgraded to v1709
[TPV-744]
问题原因
During the Operating System upgrade, under [HKLM -> SOFTWARE -> Microsoft -> Windows NT -> CurrentVersion -> Winlogon] the value for Shell is getting restored to default value of explorer.exe
Solution
Citrixis working with Microsoft to resolve the issue. As a workaround, user may manually update the registry key by following below steps:
Caution! Refer to the Disclaimer at the end of this article before making changes to Registry
Right click on Start button and choose Run
Type ‘Regedit’ and click Ok.
在x86机器上, browse to HKEY_LOCAL_MACHINE -> Software -> Microsoft -> Windows NT -> CurrentVersion -> Winlogon
On x64 machine, browse to HKEY_LOCAL_MACHINE -> Software -> WOW6432Node -> Microsoft -> Windows NT -> CurrentVersion -> WinlogonOn the right pane, right click on ‘Shell’ and choose ‘Modify’.
在x86机器上, replace the value ‘explorer.exe’ to ‘C:\Program Files\Citrix\ICA Client\SelfServicePlugin\selfservice.exe’ and click Ok.
On x64 machine, replace the value ‘explorer.exe’ to ‘C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\selfservice.exe’ and click Ok.Right click on Winlogon in left pane, choose New -> String Value
Enter the value as ‘CtxBackUpShell ’ and hit enter.
双击“CtxBackUpShell ’ and enter value as ‘explorer.exe’.
Close Registry Editor and restart the machine.
Issue 7
Issue Description
An error ‘Failed to get network providers’ appears under Advanced Settings of the Network Adaptor when Citrix Receiver with Single Sign-on (SSON) is installed.
[RFWIN-7435]
问题原因
PnSson value is not populated under the newly introduced registry key ‘Provider Order’ under HKEY_LOCAL_MACHINE -> System -> CurrentControlSet -> Control -> Network Provider -> Provider Order.
Solution
This issue is being fixed in newer versions of Windows 10 (Redstone 4 and newer). This issue does not affect the Single Sign-On (SSON) feature.
To workaround the issue, users could add the missing PnSson value in Registry by following steps below to resolve this issue:
Caution! Refer to the Disclaimer at the end of this article before making changes to Registry
- Right click on Start button and choose Run
- Type ‘Regedit’ and click Ok.
- In the left pane, browse to HKEY_LOCAL_MACHINE -> System -> CurrentControlSet -> Control -> Network Provider -> Provider Order
- In the right pane, right click and choose New -> DWORD (32 bit) value and name it ‘PnSson’.
- Double click on PnSson. Choose base as Decimal and enter the value as 4000 and click Ok.
This will list all the Network Providers under Advanced Settings of the Network Adaptor
Issue 8
Issue Description
PVS Target Device uninstall hangs on Windows 10 v1709
[LCM-3219]
Solution
This issue is fixed in Microsoft with KB 4093105. InstallKB4093105OR its replacement and then try to uninstall PVS Target Device.
Issue 9
Issue Description
Windows 10 x86 v1709 cannot boot from vDisk in private mode
[LCM-3224]
Solution
There is no solution.
Issue 10
Issue Description
CitrixWorkspace Environment Management (WEM) Agent fails to work when Windows 10 is upgraded to Windows 10 v1709.
[TPV-1184]
问题原因
The registry key ‘Norskale’ under [HKLM -> System -> CurrentControlSet -> Control] is removed during the upgrade to Windows 10 v1709.
Solution
Citrixis working with Microsoft to resolve this issue. To restore functionality, users could uninstall WEM Agent on the upgraded machine, reinstall and reconfigure.
Issue 11
Issue Description
Some maximized applications in Local App Access(LAA) enabled desktop sessions cannot be minimized using the minimize button. (Example application: Notepad, CMD)
[LC8813]
问题原因
The issue is due to an incorrect function call getting triggered for LAA enabled desktops.
Solution
This issue is resolved in Citrix XenDesktop 7.18 and CU2 for XenDesktop 7.15.
Issue 12
Issue Description
Upgrade from Windows 10 v1607 to v1709 fails if Citrix User Profile Manager (UPM) is installed.
[TPV-1431]
问题原因
The upgrade fails with an error message “error during MIGRATE_DATA operation”.
Solution
The MicrosoftKB4343887resolves this issue. Install KB4343887 OR its replacement prior to upgrade of Windows 10 v1709