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与我们一块推动高附加值的业务成果tional Customer Success program
Get started with our onboarding documentation and resources.
You get value for money, 24/7 support and easy maintenance for your environment with your Select subscription.
Desmond Musenwa
System Administrator
Tourvest Financial Services
TVID:59D-F08-F88
Citrix Select empowers you to get the most from your Citrix investment. Access technical support, success planning tools, resources, training and enablement to build and optimize your Citrix environment.
Select is a solid foundation of tools, resources and guidance to maximize your Citrix success.
Feature | Select | Priority | Priority Plus |
---|---|---|---|
Unlimited support with best-in-class severity 1 response timetarget1 |
<30 min |
<15 min |
<10 min |
Severity 1 fastest non-platform restoration target1 | <6 hours | <4 hours | |
Access to software updatesand/or code releases | |||
Select Learning Subscriptionfeaturing training to build skills and continuously upskill your team throughout your Citrix journey. | |||
Success planning tools and resources创建一个个性化的plan, accelerate your project, measure progress, and ultimately drive usage to help you realize the full value of your workspace. | |||
Assigned technical account managementto understand your environment, business and technology objectives, and ensure optimization of your Citrix solutions. | |||
优先队列with direct access to Priority Support Engineers for faster issue resolution. | |||
Critical Situation Managementto own and expedite remediation for severity 1 issues. | |||
Scheduled Support for change eventsto assist with implementations, migrations, and updates. | 40 hours | 80 hours | |
Customizable add-on packages aligned to your business objectives,with a hand-picked team of Citrix experts focused on your success. |
1Program Terms and Conditions: For complete program comparison, as well as full terms and conditions, please reference our detailedprogram comparison guide.
87% of Select customers have been able to minimize downtime.
TVID:208-86F-2B4
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