Firewall configuration
All ShareFile tools use port 443.
Important!
The inclusion of
*.sharefile.io
is required for future ShareFile feature releases and improved functionality. Please update your domain inclusion list byJune 30, 2023.If you are not in a managed work environment and do not have access to an IT department, this inclusion listing is likely not going to impact your experience and no action is needed.
For users in a managed network environment, please partner with your IT department to configure or update your domain inclusion list if needed.
Sharefile support can allow / deny traffic to Sharefile from specified IP addresses. For more information, seeRestricting users access from specific IP Ranges or Addresses.
It is the responsibility of your IT department to ensure traffic is originating from the IP(s) specified.
Domain inclusion list
ShareFile recommends inclusion listing the domains listed when possible.
- *.sharefile.com
- *.sf-api.com
- *.sharefile.eu
- *.sf-api.eu
- *.citrixdata.com
- *.securevdr.com
- *.sharefileftp.com
- *.sharefile.io
- *.pendo.io
- *.sharefile-webdav.com
- *.sharefileconnect.com
- *.sf-event.com
- *.launchdarkly.com
- sf-cv.sharefile.com
- sf-rendering.sharefile.com
- *.sf-cdn.net
- sf-cv.sharefile.eu
- sf-assets.sharefile.com
ShareFile FTP information
DNS | Server | IP |
---|---|---|
ftp-ap.sharefileftp.com | ftp-apse1-1 | 54.254.202.61 |
ftp-apse1-2 | 13.251.228.140 | |
ftp-br.sharefileftp.com | ftp-saeast1-1 | 52.67.147.208 |
ftp-saeast1-2 | 18.228.76.227 | |
ftp-ec2.sharefileftp.com | ftp-useast1-1 | 54.208.212.106 |
ftp-useast1-2 | 54.174.90.77 | |
ftp-useast1-3 | 54.209.86.181 | |
ftp-useast1-4 | 52.6.0.127 | |
ftp-eu.sharefileftp.com | ftp-euwest1-1 | 54.194.108.219 |
ftp-euwest1-2 | 34.251.100.86 | |
ftp-eu2.sharefileftp.com | ftp-euc1-1 | 52.28.1.204 |
ftp-euc1-2 | 18.156.24.20 | |
ftp-syd.sharefileftp.com | ftp-apse2-1 | 54.206.19.242 |
ftp-apse2-2 | 3.105.40.156 | |
ftp-apse2-3 | 13.238.209.232 | |
ftp-usw.sharefileftp.com | ftp-uswest2-1 | 52.37.175.31 |
ftp-uswest2-2 | 54.69.185.204 |
NOTE:
- ShareFile Storagecenter Addresses- A list of IP addresses for our cloud-based storage centers is available fromAWS.
ShareFile Email notification IPs
ShareFile email notifications name | IP address |
---|---|
*.sf-notifications.com |
198.37.153.46 or 198.21.0175 (for trial accounts) |
mail@sf-notifications.com |
167.89.16.23 167.89.16.232 |
noreply@sf-notifications.com |
167.89.16.230 167.89.16.232 |
sharefile@sf-notifications.com |
167.89.16.23 198.37.153.46 167.89.16.230 167.89.16.232 |
ShareFile Control Plane IP Ranges
Allow traffic to the listed connections in the US and EU Control Plane from your on-premises environment to communicate with theShareFile Control Plane.
Example Scenarios:
Requests sent to ShareFile from an on-premises storage zone controllers for a health check and data transfers.
Users initiating data transfers using ShareFile web, desktop, and mobile tools.
US Control Plane
NOTE:
The latest IP addresses added to this list are identified usingbold.
CIDR Notation | IP Address | Netmask |
---|---|---|
52.1.177.90/32 | 52.1.177.90 | 255.255.255.255 |
52.3.211.188/32 | 52.3.211.188 | 255.255.255.255 |
52.22.72.157/32 | 52.22.72.157 | 255.255.255.255 |
52.87.3.154/32 | 52.87.3.154 | 255.255.255.255 |
52.200.24.193/32 | 52.200.24.193 | 255.255.255.255 |
52.87.91.51/32 | 52.87.91.51 | 255.255.255.255 |
52.37.219.8/32 | 52.37.219.8 | 255.255.255.255 |
52.37.89.58/32 | 52.37.89.58 | 255.255.255.255 |
52.37.52.41/32 | 52.37.52.41 | 255.255.255.255 |
52.11.136.239/32 | 52.11.136.239 | 255.255.255.255 |
52.37.208.125/32 | 52.37.208.125 | 255.255.255.255 |
52.37.210.167/32 | 52.37.210.167 | 255.255.255.255 |
52.200.24.11/32 | 52.200.24.11 | 255.255.255.255 |
52.37.129.37/32 | 52.37.129.37 | 255.255.255.255 |
52.6.55.146/32 | 52.6.55.146 | 255.255.255.255 |
52.37.243.95/32 | 52.37.243.95 | 255.255.255.255 |
3.94.248.86/32 | 3.94.248.86 | 255.255.255.255 |
3.213.151.108/32 | 3.213.151.108 | 255.255.255.255 |
100.24.163.216/32 | 100.24.163.216 | 255.255.255.255 |
100.25.95.239/32 | 100.25.95.239 | 255.255.255.255 |
3.218.174.246/32 | 3.218.174.246 | 255.255.255.255 |
35.170.240.139/32 | 35.170.240.139 | 255.255.255.255 |
3.217.81.52/32 | 3.217.81.52 | 255.255.255.255 |
3.208.185.30/32 | 3.208.185.30 | 255.255.255.255 |
54.161.218.199/32 | 54.161.218.199 | 255.255.255.255 |
34.202.201.239/32 | 34.202.201.239 | 255.255.255.255 |
54.196.214.245/32 | 54.196.214.245 | 255.255.255.255 |
34.227.203.234/32 | 34.227.203.234 | 255.255.255.255 |
54.166.105.254/32 | 54.166.105.254 | 255.255.255.255 |
54.163.57.146/32 | 54.163.57.146 | 255.255.255.255 |
54.163.57.200/32 | 54.163.57.200 | 255.255.255.255 |
3.225.182.160/32 | 3.225.182.160 | 255.255.255.255 |
3.86.137.66/32 | 3.86.137.66 | 255.255.255.255 |
34.236.102.120/32 | 34.236.102.120 | 255.255.255.255 |
34.237.178.245/32 | 34.237.178.245 | 255.255.255.255 |
34.237.80.135/32 | 34.237.80.135 | 255.255.255.255 |
52.1.74.147/32 | 52.1.74.147 | 255.255.255.255 |
52.21.196.12/32 | 52.21.196.12 | 255.255.255.255 |
52.4.155.245/32 | 52.4.155.245 | 255.255.255.255 |
52.45.187.193/32 | 52.45.187.193 | 255.255.255.255 |
52.54.145.13/32 | 52.54.145.13 | 255.255.255.255 |
52.54.57.222/32 | 52.54.57.222 | 255.255.255.255 |
54.156.235.204/32 | 54.156.235.204 | 255.255.255.255 |
54.165.232.145/32 | 54.165.232.145 | 255.255.255.255 |
54.83.66.127/324 | 54.83.66.127 | 255.255.255.255 |
34.203.96.105/32 | 34.203.96.105 | 255.255.255.255 |
54.145.88.246/327 | 54.145.88.246 | 255.255.255.255 |
54.197.162.63/32 | 54.197.162.63 | 255.255.255.255 |
173.199.0.0/18 | 173.199.0.0 - 173.199.63.255 | 255.255.192.0 |
13.248.193.251/32 | 13.248.193.251 | 255.255.255.255 |
76.223.1.166/32 | 76.223.1.166 | 255.255.255.255 |
75.2.123.246/32 | 75.2.123.246 | 255.255.255.255 |
99.83.158.181/32 | 99.83.158.181 | 255.255.255.255 |
EU Control Plane
NOTE:
The latest IP addresses added to this list are identified usingbold.
CIDR Notation | IP Address | Netmask |
---|---|---|
52.28.80.248/32 | 52.28.80.248 | 255.255.255.255 |
52.28.86.15/32 | 52.28.86.15 | 255.255.255.255 |
52.28.93.20/32 | 52.28.93.20 | 255.255.255.255 |
52.28.106.33/32 | 52.28.106.33 | 255.255.255.255 |
52.28.123.31/32 | 52.28.123.31 | 255.255.255.255 |
52.28.123.168/32 | 52.28.123.168 | 255.255.255.255 |
52.48.148.82/32 | 52.48.148.82 | 255.255.255.255 |
52.50.40.140/32 | 52.50.40.140 | 255.255.255.255 |
52.50.103.48/32 | 52.50.103.48 | 255.255.255.255 |
52.50.103.153/32 | 52.50.103.153 | 255.255.255.255 |
52.49.128.78/32 | 52.49.128.78 | 255.255.255.255 |
52.50.108.81/32 | 52.50.108.81 | 255.255.255.255 |
52.50.111.193/32 | 52.50.111.193 | 255.255.255.255 |
52.28.124.54/32 | 52.28.124.54 | 255.255.255.255 |
52.48.197.157/32 | 52.48.197.157 | 255.255.255.255 |
52.28.126.247/32 | 52.28.126.247 | 255.255.255.255 |
18.196.153.205/32 | 18.196.153.205 | 255.255.255.255 |
35.158.181.96/32 | 35.158.181.96 | 255.255.255.255 |
54.93.144.35/32 | 54.93.144.35 | 255.255.255.255 |
3.121.15.139/32 | 3.121.15.139 | 255.255.255.255 |
3.121.255.90/32 | 3.121.255.90 | 255.255.255.255 |
35.157.224.37/32 | 35.157.224.37 | 255.255.255.255 |
18.184.195.75/32 | 18.184.195.75 | 255.255.255.255 |
35.156.143.205/32 | 35.156.143.205 | 255.255.255.255 |
35.156.161.131/32 | 35.156.161.131 | 255.255.255.255 |
35.157.201.218/32 | 35.157.201.218 | 255.255.255.255 |
35.157.208.120/32 | 35.157.208.120 | 255.255.255.255 |
52.28.176.168/32 | 52.28.176.168 | 255.255.255.255 |
52.29.102.192/32 | 52.29.102.192 | 255.255.255.255 |
52.57.51.106/32 | 52.57.51.106 | 255.255.255.255 |
52.28.189.54/32 | 52.28.189.54 | 255.255.255.255 |
18.157.252.190/32 | 18.157.252.190 | 255.255.255.255 |
18.157.205.75/32 | 18.157.205.75 | 255.255.255.255 |
18.156.24.20/32 | 18.156.24.20 | 255.255.255.255 |
78.108.112.0/20 | 78.108.112.0 - 78.108.127.255 | 255.255.240.0 |
13.248.181.201/32 | 13.248.181.201 | 255.255.255.255 |
76.223.50.161/32 | 76.223.50.161 | 255.255.255.255 |
75.2.122.192/32 | 75.2.122.192 | 255.255.255.255 |
99.83.226.161/32 | 99.83.226.161 | 255.255.255.255 |
Outgoing requests - ShareFile to client
Allow traffic to the listed connections inOutgoing requeststo your on-premises environment to communicate with theShareFile Control Plane.
Example Scenarios:
- Requests sent from ShareFile to an on-premises storage zone controllers for data transfers.
Region | Primary IP1 | Primary IP2 | Primary IP3 | Primary IP4 | Primary IP5 |
---|---|---|---|---|---|
us-east-1 (Virgina) | 34.192.163.240 | 34.192.163.223 | 54.211.41.206 | 52.21.5.67 | 34.196.106.20 |
us-west-2 (Oregon) | 35.165.254.91 | 35.162.215.209 | 44.237.120.142 | 35.82.168.81 | 44.224.210.116 |
ap-southeast-1 (Singapore) | 13.228.68.164 | 13.228.227.43 | 18.139.119.138 | 18.138.220.132 | 13.213.152.214 |
ap-southeast-2 (Sydney) | 54.79.79.53 | 52.65.48.104 | 54.66.111.206 | 54.79.31.206 | 3.105.71.152 |
ap-northeast-1 (Tokyo) | 52.198.62.54 | 13.113.146.65 | 35.74.188.226 | 54.65.210.219 | 35.74.101.7 |
ca-central-1 (Canada) | 35.182.98.19 | 52.60.156.23 | 3.97.93.96 | 3.98.50.62 | 15.222.204.49 |
eu-central-1 (Frankfurt) | 35.156.155.92 | 35.156.109.86 | 35.158.91.72 | 3.67.150.192 | 18.158.179.99 |
eu-west-1 (Ireland) | 52.211.90.91 | 52.214.90.84 | 52.212.166.176 | 54.247.7.102 | 52.211.87.230 |
sa-east-1 (Sao Paulo) | 18.231.13.112 | 54.207.6.242 | 177.71.235.129 | 18.230.38.62 | 18.229.128.2 |
Custom SMTP IPs
Allow traffic to the listed connections to your on-premises SMTP servers.
ShareFile to Client SMTP Servers (US)
CIDR Notation | IP Address | Netmask |
---|---|---|
23.22.155.226 | 23.22.155.226 | 255.255.255.255 |
52.54.27.154 | 52.54.27.154 | 255.255.255.255 |
52.54.27.2 | 52.54.27.2 | 255.255.255.255 |
34.192.163.240/32 | 34.192.163.240 | 255.255.255.255 |
18.233.29.44/32 | 18.233.29.44 | 255.255.255.255 |
ShareFile to Client SMTP Servers (EU)
CIDR Notation | IP Address | Netmask |
---|---|---|
52.59.39.187 | 52.59.39.187 | 255.255.255.255 |
52.59.36.111 | 52.59.36.111 | 255.255.255.255 |
52.59.4.117 | 52.59.4.117 | 255.255.255.255 |
35.156.155.92/32 | 35.156.155.92 | 255.255.255.255 |
35.156.109.86/32 | 35.156.109.86 | 255.255.255.255 |