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Getting the best out of employees requires a new IT mindset—one focused on experiences that push beyond digital transformation toward human transformation.
REPORT | 1m read
February 4, 2020
IT IS DIFFICULT TO OVERSTATE THE ROLE THAT STRONG LEADERSHIP PLAYS IN THE OUTCOMES ASSOCIATED WITH AN IMPROVED EMPLOYEE EXPERIENCE.
Retaining talent is the top issue on the minds of the C-suite and for good reason. Employees who are engaged in their work are proven to be more productive, innovative and self-starting. It’s no wonder that improving the so-called employee experience is a hot topic among business leaders across industries and functions. But what role does IT play? What role should technology play?
The Economist Intelligence Unitconducted a study显示它有一个更大的作用leading employee experience than is typically understood. In fact, IT and HR leaders feel equally responsible for the employee experience.
Figure 1
The benefits of experience: Business outcomes obtained or expected from an improved employee experience (% of respondents)
Our approach
The Economist Intelligence Unit surveyed 1,145 business executives from eight countries six sectors.
Across industries and geographies, organizations are finding—and proving—that a better employee experience leads directly to improved business results, such as enhanced customer satisfaction, improved profitability, increased employee engagement and productivity, and lower workforce turnover.
Access the full briefing paper
Economist Intelligence Unit x Citrix: The Experience of Work
Economist Intelligence Unit
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