Data governance

What is a NetScaler ADM service connect?

NetScaler Application Delivery Management (ADM) Service Connect is a feature to enable seamless onboarding of NetScaler SDX appliances onto NetScaler ADM service. This feature lets the NetScaler SDX appliance automatically securely connect with the NetScaler ADM service and send system, usage and telemetry data to it. Based on this data, you get insights and recommendations for your NetScaler infrastructure on NetScaler ADM service.

通过使用NetScaler ADM服务连接功能and onboarding your NetScaler SDX appliances to NetScaler ADM service, you can manage all your NetScaler and NetScaler Gateway assets whether on-premises or in the cloud. In addition, you benefit from access to a rich set of visibility features that help in quick identification of performance issues, high resource usage, critical errors, and so on. NetScaler ADM service provides a wide range of capabilities for your NetScaler instances and applications. For more information on NetScaler ADM service, seeNetScaler Application Delivery Management Service.

Important

• This document pertains to NetScaler SDX appliances. For more information on NetScaler appliance, seeIntroduction to NetScaler ADM service connect for NetScaler appliances.

• NetScaler Gateway also supports the NetScaler ADM service connect feature. For better ease, the NetScaler Gateway appliance is not called explicitly in the consecutive sections.

Note:NetScaler ADM service connect feature has been released for NetScaler instances, and NetScaler Gateway instances. However, the corresponding functionality on the NetScaler ADM service is available in the upcoming release. The value of this feature will be unleashed soon with the NetScaler ADM service release. Citrix will update this note when it happens. The benefits of this new capability can be used once released on NetScaler ADM service.

What is NetScaler ADM service?

NetScaler ADM service is a cloud-based solution that helps you manage, monitor, orchestrate, automate, and troubleshoot your NetScaler SDX instances by providing you analytical insights and curated machine learning based recommendations about NetScaler SDX instances and about application health, performance, and security. For more information, seeNetScaler ADM service Overview.

How the NetScaler ADM service connect is enabled?

NetScaler ADM service connect is enabled by default, after you install or upgrade NetScaler SDX to release 13.1.

What data is captured using NetScaler ADM service connect?

The following details are captured using NetScaler ADM service connect:

• NetScaler SDX details
  • Management IP address
  • Platform description
  • Platform type
  • Host name
  • System ID
  • Encoded serial ID
  • Version
  • Serial ID
  • Host ID
  • Type
  • Build type
• Key usage metrics
  • Management CPU percentage
  • Memory usage percentage
  • CPU usage percentage
  • System uptime
  • System date time

How the data is used?

By collecting the data, NetScaler can provide timely and in-depth insights about your NetScaler SDX installations, which include the following:

• Key metrics. Details of key metrics pertaining to CPU, memory, throughput, SSL throughput, and highlight anomalous behavior on NetScaler SDX instances.
• Critical errors. Any critical errors that might have occurred on your NetScaler instances.
• Deployment advisory. Identify NetScaler instances that are deployed in standalone mode but have high throughput and are vulnerable to a single point of failure.

How long the collected data is retained?

Any Data collected is retained for no longer than 13 months.

If you decide to terminate the use of the service by disabling the NetScaler ADM service connect feature from the NetScaler, any previously collected data is deleted after a period of 30 days.

Where the data is stored and how secure is it?

All data collected by NetScaler ADM service connect is stored in one of the three regions–United States, European Union, and Australia and New Zealand (ANZ). For more information, see地理因素.

The data is stored securely with strict tenant isolation at the database layer.

How to disable NetScaler ADM service connect?

If you want to disable data collection through NetScaler ADM service connect, seeHow to enable and disable NetScaler ADM service connect.