System base operations
The following configurations enable you to perform system base operations on a Citrix ADC appliance.
How to view, save, and clear Citrix ADC configuration
Citrix ADC configurations are stored in the/nsconfig/ns.conf directory
. For configurations to be available across sessions, you must save the configuration after every configuration change.
View running configuration by using the command interface
At the command prompt, type:
show ns runningConfig
View running configuration by using the GUI
- Navigate toSystem>Diagnosticsand, in theView Configuration group, clickRunning Configuration.
View the difference between the two configuration files by using the command interface
At the command prompt, type:
diff ns config
View the difference between the two configuration files by using the GUI
- Navigate toSystem>Diagnosticsand, in theView Configuration group, clickConfiguration difference.
Save Citrix ADC configurations by using the command interface
At the command prompt, type:
save ns config
Save Citrix ADC configurations by using the GUI
- On theConfigurationtab, in the top-right corner, click theSaveicon.
View saved configurations by using the command interface
At the command prompt, type:
show ns ns.conf
View saved configurations by using the GUI
Navigate toSystem>Diagnosticsand, in theView Configurationgroup, clickSaved Configuration.
Clear Citrix ADC configuration by using the command interface
You have the following three options for clearing the Citrix ADC configuration.
Basic level.Clearing your configuration at the basic level clears all settings except the following:
Nsroot
password- Time Zone
- NTP server
- ADM server connect
- License fie information
- NSIP, MIP(s), and SNIP(s)
- Network settings (Default Gateway, VLAN, RHI, NTP, and DNS settings)
- HA node definitions
- Feature and mode settings
- Default administrator password (
nsroot
)
Extended level.Clearing your configuration at the extended level clears all settings except the following:
NSIP, MIP(s), and SNIP(s)
Network settings (Default Gateway, VLAN, RHI, NTP, and DNS settings)
HA node definitions
Feature and mode settings revert to their default values.
Full level.Clearing your configuration at the full level returns all settings to their factory default values. However, the NSIP and default gateway are not changed, because changing them can cause the appliance to lose network connectivity.
At the command prompt, type:
clear ns config -force
Example:To forcefully clear the basic configurations on an appliance.
clear ns config -force basic
Clear Citrix ADC configuration by using the GUI
Navigate toSystem>Diagnosticsand, in the Maintenance group, clickClear Configurationand select the configuration level to be cleared from the appliance.
How to restart or shut down appliance for unsaved Citrix ADC configurations
The Citrix ADC appliance can be remotely restarted or shut down from the available user interfaces. When you restart or shut down a standalone Citrix ADC appliance, the unsaved configurations (configurations performed since the last save ns config command was issued) are lost.
In a high availability setup, when the primary appliance is rebooted or shut down, the secondary appliance takes over and becomes the primary. The unsaved configurations from the old primary are available on the new primary appliance.
You can also restart the appliance by only rebooting the Citrix ADC software and not rebooting the underlying operating system. This is called a warm reboot. For example, when you add a new license or change the IP address, you can warm reboot the Citrix ADC appliance for these changes to take place.
Note:
You can perform warm reboot only on a standalone Citrix ADC appliance.
通过使用命令数据重新启动设备ce
At the command prompt, type:
reboot [-warm]
重启Citrix ADC设备通过使用GUI
- In the configuration page, clickReboot.
- When prompted to reboot, selectSave configurationto make sure that you do not lose any configurations.
Note:
You can perform a warm reboot by selecting Warm reboot.
Shut down an appliance by using the command interface
At the shell prompt, type:
shutdown –p now:
关闭软件和交换机Citrix ADC. To restart Citrix ADC MPX, press the AC power switch. To Restart Citrix ADC VPX, restart the VPX instance.shutdown –h now:
关闭软件和树叶Citrix ADCswitched on. Press any key to restart the Citrix ADC. This command does not switch off the Citrix ADC. Therefore, do not switch off the AC power or remove the AC power cables.
Note:
You cannot shut down an appliance through the Citrix ADC GUI.
How to synchronize system clock with servers on the network
You can configure your Citrix ADC appliance to synchronize its local clock with a Network Time Protocol (NTP) server. This ensures that its clock has the same date and time settings as the other servers on your network.
You can configure clock synchronization on your appliance by adding NTP server entries to the ntp.conf file from either the GUI or the command line interface, or by manually modifying the ntp.conf file and then starting the NTP daemon (NTPD). The clock synchronization configuration does not change if the appliance is restarted, upgraded, or downgraded. However, the configuration does not get propagated to the secondary Citrix ADC in a high availability setup.
Citrix ADC GUI allows you to configure the time zone and the NTP server IP address required for clock synchronization on the first-time-user (FTU) screen.
Note:
If you do not have a local NTP server, you can find a list of public, open access, NTP servers at the official NTP site,
, under Public Time Servers List. Before configuring your Citrix ADC to use a public NTP server, be sure to read the Rules of Engagement page (link included on all Public Time Servers pages).
In Citrix ADC release 11, the NTP version has been updated from 4.2.6p3 to 4.2.8p2.
Pre-requisite
To configure clock synchronization, you must configure the following entities:
- NTP servers
- NTP synchronization.
Add an NTP server by using the command interface
At the command prompt, type the following commands to add an NTP server and verify the configuration:
add ntp server (
| ) [-minpoll ] [-maxpoll ] show ntp server
Example:
add ntp server 10.102.29.30 -minpoll 6 -maxpoll 11
Add an NTP server by using the GUI
Navigate toSystem>NTP Servers, and create the NTP server.
Enable NTP synchronization by using the command interface
When you enable NTP synchronization, the Citrix ADC starts the NTP daemon and uses the NTP server entries in the ntp.conf file to synchronize its local time setting. If you do not want to synchronize the appliance time with the other servers in the network, you can disable NTP synchronization, which stops the NTP daemon (NTPD).
At the command prompt, type one of the following commands:
enable ntp sync
Enable NTP synchronization by using the GUI
Navigate toSystem>NTP Servers, clickActionand select国家结核控制规划同步nization.
Configure clock synchronization to edit a ntp.conf file by using the GUI
- Log on to the command line interface.
- Switch to the shell prompt.
- Copy the
/etc/ntp.conf
file to/nsconfig/ntp.conf
, unless the/nsconfig directory
already contains anntp.conf
file. - For each NTP server you want to add, you must add the following two lines to the
/nsconfig/ntp.conf
file:
server
restrict
> Note: > > For security reasons, there should be a corresponding restrict entry for each server entry. Example In the following example, an administrator has inserted # characters to “comment out” an existing NTP entry, and then added an entry: `#server 1.2.3.4 iburst` `#restrict 1.2.3.4 mask 55.255.255.255 nomodify notrap nopeer noquery` `server 10.102.29.160 iburst` `restrict 10.102.29.160 mask 255.255.255.255 nomodify notrap nopeer noquery`
If the
/nsconfig
directory does not contain a file namedrc.netscaler
, create the file.Add the following entry to
/nsconfig/rc.netscaler: /bin/sh /etc/ntpd_ctl full_start
This entry starts the
ntpd
service, checks the ntp.conf file, and logs messages in the /var/log directory.This process runs every time the Citrix ADC is restarted.
Restart the Citrix ADC appliance to enable clock synchronization. Or, to start the time synchronization process without restarting the appliance, enter the following commands at the shell prompt:
rm /etc/ntp.conf
ln -s /nsconfig/ntp.conf /etc/ntp.conf
/bin/sh /etc/ntpd_ctl full_start
How to configure session timeout for idle client connections
会话超时时间间隔限制提供the time duration for which a session (GUI, CLI, or API) remains active when not in use. For the Citrix ADC, the system session timeout can be configured at the following levels:
- User level timeout.Applicable to the specific user.
Interface type | Time out configuration |
---|---|
GUI | Navigate toSystem > User Administration > Users, select a user, and edit the user’s timeout setting. |
CLI | At the command prompt, enter the following command:set system user |
- User group level timeout.Applicable to all users in the group.
Interface type | Time out configuration |
---|---|
GUI | Navigate toSystem > User Administration > Groups, select a group, and edit the group’s timeout setting. |
CLI | At the command prompt, enter the following command:set system group |
- Global system timeout.Applicable to all users and users from groups who do not have a timeout configured.
Interface type | Time out configuration |
---|---|
GUI | Navigate toSystem > Settings, click Change global system settings, and update the timeout value as required. |
CLI | At the command prompt, enter the following command:set system parameter -timeout |
The timeout value specified for a user has the highest priority. If timeout is not configured for the user, the timeout configured for a member group is considered. If timeout is not specified for a group (or the user does not belong to a group), the globally configured timeout value is considered. If timeout is not configured at any level, the default value of 900 seconds is set as the system session timeout. Additionally, you can specify timeout durations for each of the interfaces you are accessing. However, the timeout value specified for a specific interface is restricted to the timeout value configured for the user that is accessing the interface. For example, let us consider an user "publicadmin" who has a timeout value of 20 minutes. Now, when accessing an interface, the user must specify a timeout value that is within 20 minutes. > **Note:** > > You can choose to keep a check on the minimum and maximum timeout values by specifying the timeout as restricted (in CLI by specifying the *restrictedTimeout* parameter). This parameter is provided to account for previous Citrix ADC versions where the timeout value was not restricted.
- When enabled, the minimum configurable timeout value is 5 minutes (300 secs) and the maximum value is 1 day (86400 secs). If the timeout value is already configured to a value larger than 1 day, when this parameter is enabled, you are prompted to change it. If you do not change the value, the timeout value will automatically be reconfigured to the default timeout duration of 15 minutes (900 secs) on the next reboot. The same will happen is the configured timeout value is less than 5 minutes.
When disabled, the configured timeout durations are considered.
- Timeout duration at each interface:
Interface type | Time out configuration |
---|---|
CLI | Specify the timeout value on the command prompt by using the following command:set cli mode -timeout |
API | Specify the timeout value in the login payload. |
How to set system date and time to synchronize clock with a time server
To change the system date and time, you must use the shell interface to the underlying FreeBSD OS. However, to view the system date and time, you can use the command line interface or the GUI.
View system date and time by using the command interface
At the command prompt, type:
show ns config
View system date and time by using the GUI
Navigate toSystemand select theSystem Informationtab to view the system date.
How to configure HTTP and HTTPS management ports for internal services
In a single-IP mode deployment of a Citrix ADC appliance, a single IP address is used as NSIP, SNIP, and VIP addresses. This single IP address uses different port numbers to function as NSIP, SNIP, and VIP addresses.
Port numbers 80 and 443 are well-known ports for HTTP and HTTPS services. Earlier, port 80 and 443 of the Citrix ADC IP address (NSIP) were dedicated ports for internal HTTP and HTTPS management services. Because these ports were reserved for internal services, you cannot use these well-known ports for providing HTTP and HTTPS data services from a VIP address, which has the same address as the NSIP address in a single-IP mode deployment.
To address this requirement, you can now configure ports for internal HTTP and HTTPS management services (of the NSIP address) other than port 80 and 443.
The following lists the default port numbers for internal HTTP and HTTPS management services in Citrix ADC MPX, VPX, and CPX appliances:
- Citrix ADC MPX and VPX appliances: 80 (HTTP) and 443 (HTTPS)
- Citrix ADC CPX appliances: 9080 (HTTP) and 9443 (HTTPS)
Configure HTTP and HTTPS management ports by using the command interface
You can configure an HTTP and an HTTPS port to any value on the Citrix ADC appliance to support the HTTP and HTTPS management service. However, by default, the Citrix ADC appliance uses 80 and 443 ports for HTTP and HTTPS connection.
At the command prompt, type:
set ns param –mgmtHttpPort
Example:
set ns param -mgmtHttpPort 2000
To configure an HTTPS port by using the command interface
At the command prompt, type:
set ns param –mgmtHttpsPort
Example:
set ns param -mgmtHttpsPort 3000
Configure HTTP and HTTPS management ports by using the GUI
Follow the steps given below to configure HTTP and HTTPS port values:
- Navigate toSystem>settings>Change global system settings.
InConfigure Global System Settings Parameterspage, underOther Settingsection, set the following parameters.
- Management HTTP Port. set port value to 2000. Default = 80, Min = 1, Max = 65534.
- Management HTTPS Port. set port value to 3000. Default = 443, Min = 1, Max = 65534.
How to allocate extra management CPU for data processing and monitoring
If you need better performance for configuration and monitoring of a Citrix ADC MPX appliance, you can allocate an extra management CPU from the appliance’s packet engine pool. This feature is supported on certain Citrix ADC MPX models and all VPX models except the VPX instances that run on Citrix ADC SDX appliances. It affects the output of the stat system CPU and stat system commands.
支持Citrix ADC MPX模型:
- 25xxx
- 22xxx
- 14xxx
- 115xx
- 15xxx
- 26xxx
Note:
For Citrix ADC MPX 26xxx models with more than 20 cores, the mandatory extra management CPU feature is enabled by default. For Citrix ADC VPX models, a license that supports at least 12 vCPUs is required to enable this feature.
Allocate an extra management CPU by using the command interface
At the command prompt, type one of the following commands:
enable extramgmtcpu
disable extramgmtcpu
Note:
After you enable and disable this feature, the Citrix ADC appliance displays a warning to restart the appliance, for the changes to take effect.
To show the configured and effective state of an extra management CPU.
At the command prompt, type:
`show extramgmtcpu`
Example:
> show extramgmtcpu ConfiguredState: ENABLED EffectiveState: ENABLED
Note:
在这个example, the show command is entered before restarting the appliance.
Allocate an extra management CPU by using the GUI
To allocate an extra management CPU by using the GUI, navigate toSystem>Settingsand clickConfigure Extra Management CPU. From theConfigured Statedrop-down menu, selectEnabledand then selectOK.
To check CPU usage, go toSystem>Settings>Dashboard.
Configure an extra management CPU by using the NITRO API
Use the following NITRO methods and formats to enable, disable, and show an extra management CPU.
To enable an extra management CPU:
HTTP Method: POST
URL: http://
Payload: {"systemextramgmtcpu":{}}
curl -v -X POST -H "Content-Type: application/json" -u nsroot:nsroot http://10.102.201.92/nitro/v1/config/systemextramgmtcpu?action=enable -d '{"systemextramgmtcpu":{}}'
To disable an extra management CPU
HTTP Method: POST
URL: http://
Payload: {"systemextramgmtcpu":{}}
curl -v -X POST -H "Content-Type: application/json" -u nsroot:nsroot http://10.102.201.92/nitro/v1/config/systemextramgmtcpu?action=disable -d '{"systemextramgmtcpu":{}}'
To show an extra management CPU
HTTP Method: GET
URL: http://
Example:
curl -v -X GET -H "Content-Type: application/json" -u nsroot:nsroot http://10.102.201.92/nitro/v1/config/systemextramgmtcpu
Statistics and monitoring before and after adding extra management CPU
The following examples show the differences in the output of the stat system CPU and stat system commands before and after adding an extra management CPU.
stat system cpu
This command displays statistics of CPUs.
Here is a sample output before adding an extra management CPU on one of the supported models.
Example
``` > stat system cpu CPU statistics ID Usage 8 1 7 1 11 2 1 1 6 1 9 1 3 1 5 1 4 1 10 1 2 1 ```
Here is the output after adding an extra management CPU on the same MPX appliance.
``` > stat system cpu CPU statistics ID Usage 9 1 7 1 5 1 8 1 11 2 10 1 6 1 4 1 3 1 2 1 ```
stat system
This command displays CPU use. In the following example, the output before adding an extra management CPU on one of the supported models is:
Mgmt Additional-CPU usage (%) 0.00
Example
``` > stat system Citrix ADC Executive View System Information: Up since Wed Oct 11 11:17:54 2017 /flash Used (%) 0 Packet CPU usage (%) 1.30 Management CPU usage (%) 4.00 Mgmt CPU0 usage (%) 4.00 Mgmt Additional-CPU usage (%) 0.00 Memory usage (MB) 2167 InUse Memory (%) 5.76 /var Used (%) 0 ```
In the following example, the output after adding an extra management CPU on the same MPX appliance is:
Mgmt Additional-CPU usage (%) 0.80
``` > stat system Citrix ADC Executive View System Information: Up since Wed Oct 11 11:55:56 2017 /flash Used (%) 0 Packet CPU usage (%) 1.20 Management CPU usage (%) 5.70 Mgmt CPU0 usage (%) 10.60 Mgmt Additional-CPU usage (%) 0.80 Memory usage (MB) 1970 InUse Memory (%) 5.75 /var Used (%) 0 ```
How to backup and restore your appliance to recover lost configuration
When your appliance gets corrupted or needs an upgrade, you can back up your system configuration. The backup procedure is done either through the Citrix CLI or GUI interface. The appliance also enables you to import the backup file from an external source. However, you can do this only through the GUI interface and there is no support through the CLI interface.
Points to remember
You must remember the following points when your backup and restore your appliance.
- There must be a support for network configuration on a new platform.
- The new platform build must be same as the backup file or a later version.
Back up a Citrix ADC appliance
Depending on data and backup requirement, you can create a “basic” backup or a “full” backup.
- Basic backup.You can perform this type of backup if you want to back up files that constantly change. The files that you can back up are in the following table.
ab的信息out the basic backup details, see theTabletopic.
- Full backup.In addition to the files that are backed up by a basic backup, a full backup has less frequently updated files. The files that are backed up when you use the “Full” backup option are:
Directory | Sub-Directory or Files |
---|---|
nsconfig | ssl*, license*, fips* |
/var/ | netscaler/ssl/*, wi/java_home/jre/lib/security/cacerts/*, wi/java_home/lib/security/cacerts/* |
The backed-up data is stored as a compressed TAR file in the/var/ns_sys_backup/
directory. To avoid issues due to non-availability of disk space, you can store up to 50 backup files in this directory. You can use therm system backup
command to delete existing backup files and create more backups.
Note:
When the backup operation is in progress, do not run commands that affect the configuration.
If a file that is required to be backed up is not available, the operation skips that file.
Back up a Citrix ADC appliance using command interface
Follow the procedure given below to back up a Citrix ADC appliance by using the Citrix ADC command interface.
At the command prompt, do the following:
- Save the Citrix ADC configurations.
save ns config
- Create the backup file.
create system backup [
Note:
If the file name is not specified, the appliance creates a TAR file with the following naming convention:
backup_
._ _ .tgz
Example:To back up the full appliance using the default naming convention for the backup file.
> create system backup -level full
- Verify that the backup file was created.
show system backup
You can view the properties of a specific backup file by using thefileName
parameter.
Restore a Citrix ADC appliance by using the command interface
Important:
You cannot successfully restore your appliance, if you rename or modify your backup file.
When you restore your appliance, the restore operation untars the backup file from the/var/ns_sys_backup/
directory. Once the files are untarred, the files are copied to the respective directories.
Restore the Citrix ADC from a local backup file by using the command interface
Note:
Citrix recommends you to back up the current configuration before restoring a previous configuration. However, if you do not want the restore command to automatically create a backup of the current configuration, use the
–skipBackup
parameter.
At the command prompt, do the following:
Obtain a list of the backup files available on the appliance.
show system backup
Restore the appliance by specifying one of the backup files.
restore system backup
[-skipBackup] Example:To restore by using a full backup of an appliance
> restore system backup backup_full_
_ .tgz Reboot the appliance.
reboot
Backup and restore a Citrix ADC appliance by using the GUI
Navigate toSystem>Backup and Restore.
- ClickBackup/Importto start the process.
- In theBackup/Importpage, selectCreateand set the following parameters.
- File Name. Name of the appliance backup file.
- Level. Select a backup level as basic or full.
- Comment. Provide a brief description for the backup.
ClickBackup.
If you want to import a backup, you must selectImport.
- Once backup is complete, you can select the file and clickDownload.
To restore, select the backup file and clickRestore.
In theRestorepage, verify backup file details and clickRestore.
- After you restore, you must reboot the appliance.
For more information on how to backup and restore Citrix ADC instances, seeBackup and Restore using Citrix ADMtopic.
For more information on how to backup and restore an SDX appliance, seeBackup and restore SDX appliance
ab的信息out operations performed on system backup, seeSystem Backuptopic.
How to generate technical support bundle for resolving appliance issues
For help with analyzing and resolving any issues with a Citrix ADC appliance, you can generate a technical support bundle on the appliance and send the bundle to Citrix Technical Support. The Citrix ADC technical support bundle is a zipped tar archive of system configuration data and statistics. It collects the following data from the Citrix ADC appliance on which you generate the bundle:
- Configuration files. All files in the /flash/nsconfig directory.
- Newnslog files. The currently running newnslog and some previous files. To minimize the archive file size,
newnslog
collection is restricted to 500 MB, 6 files, or 7 days, whichever occurs first. If older data is needed, it might require manual collection. - Log files. Files in /var/log/messages, /var/log/ns.log, and other files under /var/log and /var/nslog.
- Application core files. Files created in the /var/core directory within the last week, if any.
- Output of some CLI show commands.
- Output of some CLI stat commands.
- Output of BSD shell commands.
You can use a single command to generate the technical support bundle and securely upload it to the Citrix Technical Support server. To upload, you must specify your Citrix credentials. When you generate the bundle, you can specify the case or service request number that was allotted to you by Citrix Technical Support. If you have already generated a technical support bundle, you can upload the existing archive file to the Citrix Technical Support server by specifying the file name with the full path.
The technical support bundle is saved on the Citrix ADC appliance in an archive at the following location:
/var/tmp/support/support.tgz
The path is a symlink to the most recent collector for easy access. The full file name varies, depending on the deployment topology, but generally follows a format similar to:
_collector_
If your Citrix ADC appliance does not have direct internet connectivity, you can use a proxy server to directly upload the technical support bundle to the Citrix technical support server. The basic format of the proxy string is:
proxy_IP:
If the proxy server requires authentication, the format is:
username:password@proxsy_IP:
Note:
For Citrix ADC appliances in a high availability pair, you must generate the technical support bundle on each of the two nodes.
For Citrix ADC appliances in a cluster setup, you can generate the technical support bundle on each node individually, or you can generate smaller abbreviated archives for all nodes by using the cluster IP address.
For Citrix ADC admin partitions, you must generate the technical support bundle from the default admin partition. To get the technical support bundle for a specific partition, you must specify the name of the partition for which you want to generate the technical support bundle. If you do not specify the name of the partition, data is collected from all admin partitions.
Generate the Citrix ADC technical support bundle by using the command interface
At the command prompt, type:
show techsupport [-scope
Sr. No | Task | Command |
---|---|---|
1 | Generate and upload the technical support bundle to the Citrix Technical Support server. | show techsupport –upload –userName account1 –password xxxxxxx |
2 | Generate and upload the technical support bundle to the Citrix Technical Support server through a proxy server | show techsupport –upload –proxy 1.1.1.1:80 –userName account1 –password xxxxxxx |
3 | Upload an existing technical support bundle to the Citrix Technical Support server. | show techsupport –upload -file,/var/tmp/support/collector_P_10.102.29.160_9Sep2015_15_22.tar.gz –userName account1 –password xxxxxxx |
4 | Generate small, abbreviated archives for all nodes in a Cluster setup. Run this command by using the cluster IP address | show techsupport –scope CLUSTER |
5 | 生成一个特定于一个技术支持包admin partition. Run this command on the default admin partition. | show techsupport –scope PARTITION partition1 |
How to collect the technical support bundle from SDX and VPX appliances for insight analysis
A Citrix ADC appliance has a built-in mechanism to collect log files. The log files are in turn sent to Citrix Insight Services for analysis.
Note:
All procedures are applicable for software release 9.2 or later.
Download technical support bundle from Citrix ADC MPX and VPX appliances
To run a collector file by using the Citrix ADC GUI, you must complete the following procedure:
Note:
The procedure is applicable for software release 9.2 or later.
- Navigate toSystem>Diagnostic.
- In theTechnical Support Toolssection, clickGenerate Support Filelink.
In theTech Supportpage, set the following parameters:
- Scope. To collect data from one or more nodes.
- Partition. Name of the partition.
- Citrix Technical Support load Options. Set all options such as proxy server, service case number, collector archive file name and a brief description of the archive file for uploading the technical support bundle.
- Citrix Account. Enter your Citrix credentials.
- ClickRun.
- The Technical Support bundle is generated.
- ClickYesto download the Technical support bundle to your local desktop.
Obtain technical support bundle by using the command interface
- Download the file from the appliance using a Secure FTP (SFTP) or Secure Copy (SCP) utility, such as
WinSCP
, and upload it to Citrix Insight Services for analysis.
Note:
In the Citrix ADC software release earlier than 9.0, the collector script must be downloaded separately and ran.
> show techsupport -scope CLUSTER
- This collects show technical support information from all nodes in the cluster and compress the files into a single archive.
After the appliance generates the collector archive the location of the file is displayed as shown in the following screenshot.
The file is stored in/var/tmp/support
and you can verify it by logging into a Citrix ADC appliance and running the following command from a shell prompt.
root@NS# cd /var/tmp/support/
root@NS# ls -l
Obtain diagnostic bundle from Citrix ADC SDX using the GUI
- Open the Citrix SDX GUI.
- Expand theDiagnostics节点。
- Select theTechnical Support节点。
- Click Generate Technical Support File.
- SelectAppliance(Including Instances) from the drop-down menu.
- ClickAdd.
- Select one or more instances to add in.
- ClickOK. Wait for the process to complete.
- Select the bundle name that was generated and then clickDownload
- Upload the bundle file toCitrix Insight Services.
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In this article
- How to view, save, and clear Citrix ADC configuration
- How to restart or shut down appliance for unsaved Citrix ADC configurations
- How to synchronize system clock with servers on the network
- How to configure session timeout for idle client connections
- How to set system date and time to synchronize clock with a time server
- How to configure HTTP and HTTPS management ports for internal services
- How to allocate extra management CPU for data processing and monitoring
- How to backup and restore your appliance to recover lost configuration
- How to generate technical support bundle for resolving appliance issues
- How to collect the technical support bundle from SDX and VPX appliances for insight analysis
- More Resources